Privacy policy

At Cermac, we understand that the tools for communication have stunningly increased over the past few years. Because of this, we want to remain vigilant and actively protect your privacy. We will do everything possible to respect the confidentiality of personal data that we collect in order to preserve your privacy.

Contact information for Cermacs data protection officer:
Claudine Lebon
+33 (0)3 74 09 53 12

1 – Collecting personal information

We collect the following information:
Last name
First name
Email address
Company name

This personal information will be collected:
Through the contact form on our Internet site
By telephone. The contact, customer, or prospective customer will fully understand that the information given is for the creation of an individual customer record.
Via the actions carried out by the user on our website.

As noted in the following section, we also use cookies and logs to compile information about you.

2 – Log files and cookies

We collect certain information through the use of log files and cookies. The information is mostly relative to the operating system, the pages visited, and the requests carried out.

Use of these files allows us to compile statistics.

3- Breakdown of the collection of personal information

Your personal information is collected using a contact form and by telephone.

We use this information for the following purposes:
Information/Promotional offers
Website management (presentation, organization)

Your personal information is also collected through any interactions that are established between you and our website in the following manner:
Website management (presentation, organization)

We use this data to send information and promotional offers to you. Nevertheless, we do not collect any sensitive data, no phone calls are recorded, and no information we collect will be provided to any third party. Moreover, when we are consulted in the framework of an invitation to bid, we will thoroughly respect the confidentiality of the project and the company undertaking it.

4- Your rights

In compliance with the regulations and laws, you have the following rights :

The right of access gives you the right to know which of your personal data are being processed and how they are being used. You can request a copy of this personal data, and you will receive it within a maximum time of one month after the request.

Because of the right to rectification, you can request that the data be modified if you feel that your personal information is incomplete or inaccurate.

The right to erasure or the right to be forgotten permits you to obtain the deletion of your personal data as applicable under the current regulations.

The right to restriction of processing allows you to request a limit to the processing of your data.

The right to data portability, when it applies, gives you the right to receive the personal data that you have provided to us in a commonly used, machine-readable format, and this data can be transferred by you to a third party.

The right to object is the absolute right you have to object to the processing of your personal data for marketing purposes, including the profiling linked to this marketing.

The rights under the directives related to the preservation, erasure, or communication of your personal data applies even after death.

You have the right to retract your approval, at any time, of the processing of your personal data, even if you have previously given your approval.

The right of notification of a personal data breach obliges the data protection officer in our company to inform you if this breach exposes you to elevated risks.

To exercise these rights, please contact us via ordinary mail or email:
ZAE du Temple Rue du Docteur Jean-Michel 25300 VUILLECIN FRANCE
Website section:

5- Time frame for storing personal data

We will store your personal data in compliance with up-to-date laws and regulations.

If you are one of our customers: most of the information will be stored for the duration of our contractual relationship and for 10 years after the termination of this contractual relationship.

If you are a prospective customer: the information will be stored for three years beginning at receipt of this information or the last contract between you and our company.

6- Security issues

The personal information that we collect is stored in a secure environment. The persons working for us are required to respect the confidentiality of this information. Only authorized individuals who possess the necessary codes can access this information so that they can add to or update the data.

To guarantee the security of your personal information, we have put in place the following measures:
SSL (Secure Sockets Layer) protocol
Access management authorized individual
Access management implicated individual
IT backup

We commit to maintaining the highest degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. Nevertheless, as no mechanism can provide full security, a risk is always present when using the Internet to provide personal information.

7- Laws

We commit to respecting the legislative provisions stated in the General Data Protection Regulation (GDPR).